ARCUHN

Terms & Conditions

Clear work needs clear agreements.

Last updated: 26 September 2026

These terms apply to services provided by ARCUHN, including services offered under ARCDESIGN.

They explain the general rules that apply when we work together.

The exact scope, deliverables, price and planning for each assignment are agreed separately in writing.

01Who we are

Trade name
ARCUHN
KvK
[TO ADD BEFORE LAUNCH]
Based in
The Hague, the Netherlands

ARCDESIGN is a business unit operated under ARCUHN.

02When these terms apply

These terms apply to quotations, assignments, agreements and services provided by ARCUHN unless we explicitly agree otherwise in writing.

If an individual quotation or agreement conflicts with these terms, the individual agreement takes priority.

Our services are primarily intended for businesses, professionals and organisations acting in the course of their business.

If someone legally acts as a consumer, mandatory consumer rights remain applicable.

03Offers & agreements

A quotation may specify:

  • scope
  • deliverables
  • price
  • planning
  • feedback rounds
  • additional options
  • payment arrangements

An agreement begins when the client accepts the quotation or proposal in writing, including by email or another agreed digital method.

Changes after acceptance may affect the price or planning.

04Pilot rates

Pilot rate = method in test mode

ARCUHN regularly tests and improves its methods, products and ways of working.

During a pilot round, selected services may be offered at a temporary pilot rate.

A pilot rate is not a general discount. It reflects that a method, process or service version is being tested or refined in practice.

Pilot conditions may include requests for:

  • honest feedback
  • evaluation of the process
  • permission to document the project as a case

Pilot rounds may return in the future when a method or service is changed, expanded or tested again.

Testimonials or identifiable client work will not be published without the required permission.

05Scope of the assignment

We deliver what is included in the accepted quotation.

Anything outside that scope may be treated as additional work.

Examples:

  • extra pages or slides
  • additional concepts
  • additional design directions
  • extra feedback rounds
  • major changes after approval
  • new deliverables
  • additional research
  • work caused by major changes to the original brief

Significant additional work should be communicated before it is carried out.

Additional work may be charged separately.

06Client input

The client is responsible for providing the information, materials, feedback and approvals reasonably needed to perform the assignment.

This may include:

  • text
  • brand materials
  • data
  • images
  • documents
  • system access
  • timely feedback

The client is responsible for ensuring that supplied materials may legally be used.

Delays in input may affect planning.

07Feedback & revisions

The number of included feedback rounds is stated in the quotation or service description.

A feedback round means one consolidated set of feedback.

Additional rounds or major changes in direction may be treated as additional work.

08Planning & delivery

Delivery dates are based on the information available when the assignment begins.

Planning may change when:

  • required input arrives late
  • scope changes
  • additional work is requested
  • feedback or approval is delayed
  • circumstances outside our reasonable control affect the work

ARCUHN will communicate significant planning changes as soon as reasonably possible.

09Payment

Prices and payment arrangements are stated in the quotation or invoice.

Invoices must be paid within the payment period shown on the invoice.

If payment is overdue, ARCUHN may pause work or delivery until outstanding amounts are paid.

10Cancellation

If an assignment is cancelled after work has started, the client remains responsible for:

  • work already performed
  • agreed third-party costs already incurred
  • costs that cannot reasonably be cancelled

Mandatory consumer rights always take priority where applicable.

11Intellectual property

Unless specifically agreed otherwise, ARCUHN retains intellectual property rights in:

  • ARCUHN methods
  • frameworks
  • processes
  • templates
  • internal tools
  • drafts
  • unselected concepts
  • working materials

Rights relating to final client deliverables are described in the relevant quotation or agreement.

After applicable invoices have been paid, the client may use final deliverables according to the agreed usage rights.

Editable/source files are only included where explicitly stated.

An assignment never transfers ownership of the ARCUHN methodology itself.

12Third-party materials

Projects may use third-party materials such as:

  • fonts
  • photography
  • stock assets
  • software
  • plugins
  • templates
  • licensed content

These remain subject to the licence terms of their respective providers.

13Case studies & portfolio

ARCUHN will not publish confidential or identifiable client material as a case study without permission.

Where case permission is requested, we clearly agree what may be shown.

This may include:

  • final work
  • before/after material
  • project description
  • client name or logo
  • testimonial

Anything not approved remains private.

14Confidentiality

Both parties should treat confidential information received during an assignment with reasonable care.

ARCUHN will not intentionally disclose confidential client information unless necessary to perform the work, agreed with the client, or required by law.

How we handle personal data is described in our Privacy Policy.

15Quality & responsibility

ARCUHN performs assignments with reasonable professional care.

Unless explicitly agreed otherwise, ARCUHN does not guarantee specific commercial, financial, organisational or performance outcomes.

The client remains responsible for final business decisions and for checking information that must be factually, legally, financially or technically accurate before publication or implementation.

16Liability

Where permitted by law, ARCUHN is only liable for direct damage resulting from an attributable failure to perform the agreed assignment.

Any liability is limited to the amount paid for the relevant assignment, excluding VAT, unless applicable law requires otherwise.

ARCUHN is not liable for indirect losses such as lost profit, lost revenue or consequential business loss, except where such limitation is not legally permitted.

Nothing in these terms excludes liability that cannot legally be excluded.

17Force majeure

ARCUHN is not responsible for delays or failure caused by circumstances reasonably outside its control.

Examples may include major technical failures, outages, government measures, severe illness or disruption of essential third-party services.

18Complaints

If something does not match what was agreed, contact hello@arcuhn.com.

ARCUHN will first try to understand the issue and find a reasonable solution.

19Dutch law

Agreements with ARCUHN are governed by Dutch law.

Any dispute may be submitted to the competent Dutch court, subject to mandatory legal rules that provide otherwise.

20Changes

ARCUHN may update these terms as its services develop.

The version applicable when an assignment was agreed remains relevant to that assignment unless both parties agree otherwise.